IT Support SLA
IT Support solutions for small businesses from one to one hundred employees
YES Initial call out (1hr)
YES Limited telephonic support
NO 24hr Remote support
YES Standard Hardware pricing
YES 24hr Call-to-Fix
NO Proactive support
NO Hardware discount
NO Anti Virus Management
NO Backup management
Device Limit (1)
NO Automatic Remote updates
YES 12 Hours Support
YES 1 Hour proactive support
YES 8hr Call-to-Fix
YES Basic telephonic support
YES Remote support
YES 5% Discount on hardware
NO Online network monitoring
NO AntiVirus Management
NO Backup management
Device Limit (10)
NO Automatic Remote updates
united states